10.4.4#27 qmail-queue-handlers cannot find /usr/sbin/postalias

Discussion in 'Parallels Plesk Panel 10.x for Linux Problems, Suggested Fixes, and How-To' started by SebastianHeld, Apr 24, 2012.

  1. SebastianHeld

    SebastianHeld New Member

    Messages:
    5
    Hello,

    after the automatic install of update 27 to 10.4.4 on April 22 4:50 AM, the file /usr/sbin/postalias is absent (or qmail now calls it, without it being installed).
    This creates log entries like this (/var/log/syslog):

    These error messages only appear after April 22 04:50:50; thus the microupdate is the cause for it

    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Linux lvps178-77-103-72.dedicated.hosteurope.de 2.6.18-028stab092.1 #1 SMP Wed Jul 20 19:47:12 MSD 2011 x86_64 GNU/Linux
    10.4.4 Ubuntu 10.04 1013111102.18

    PROBLEM DESCRIPTION
    10.4.4#27 seems to have removed /usr/sbin/postalias (or starts to call it)

    STEPS TO REPRODUCE
    install 10.4.4#27 and monitor /var/log/syslog or /usr/local/psa/var/log/maillog

    ACTUAL RESULT
    see above

    EXPECTED RESULT
    either /usr/sbin/postalias must be installed or the call to this program must be avoided
    --------------------------------------------------------------

    Do you need further information?
  2. EgidijusS

    EgidijusS Kilo Poster

    Messages:
    178
    Same problem. PP 10.4.4 Update #27
  3. IgorG

    IgorG Parallels Team

    Messages:
    16,041
    It is part of Postfix:

    # rpm -qf /usr/sbin/postalias
    postfix-2.8.4-11100518

    If you have Qmail MTA Postfix package will be removed.
    Did you try to fix it with mchk?
  4. SebastianHeld

    SebastianHeld New Member

    Messages:
    5
    This did not work:
    It is a new machine and postfix is and was never installed on it (at least not by me).
  5. IgorG

    IgorG Parallels Team

    Messages:
    16,041
    Thank you for report. I have forwarded your request to developers for the further investigation.
    I will update thread with results as soon as I receive them.
  6. Singular

    Singular New Member

    Messages:
    4
    I too am having the exact same issue after the update.

    See below.

    OS Linux 2.6.18-308.1.1.el5
    Panel version 10.4.4 Update #27, last updated at April 23, 2012 04:03 AM

    Apr 24 10:30:55 --- qmail-queue-handlers[16787]: handlers_stderr: SKIP
    Apr 24 10:30:55 --- qmail-queue-handlers[16787]: SKIP during call 'check-quota' handler
    Apr 24 14:30:55 --- postfix/postalias[17098]: fatal: open database /var/spool/postfix/plesk/virtual.db: Permission denied
    Apr 24 10:30:55 --- qmail-queue-handlers[16787]: handlers_stderr: postalias: fatal: open database /var/spool/postfix/plesk/virtual.db: Permission denied

    Does anyone even know of a workaround for this? It is killing my email server, it takes forever to process messages with this problem.

    Thanks
  7. IgorG

    IgorG Parallels Team

    Messages:
    16,041
    Please do not mix different problems in one thread. You have absolutely other problem:

    handlers_stderr: postalias: fatal: open database /var/spool/postfix/plesk/virtual.db: Permission denied

    but not initial:

    handlers_stderr: fork_execv: execv("/usr/sbin/postalias") failed: No such file or directory
  8. IgorG

    IgorG Parallels Team

    Messages:
    16,041
    BTW, for both mentioned errors as possible workaround you can reinstall psa-mail-qc-driver package (http://64.131.90.31/PSA_10.4.4/) manually or use postfix MTA.
  9. SebastianHeld

    SebastianHeld New Member

    Messages:
    5
  10. IgorG

    IgorG Parallels Team

    Messages:
    16,041
  11. Faris Raouf

    Faris Raouf Product Expert

    Messages:
    772
    Thanks Igor.

    Unfortunately I'm getting "You can't see internal articles" when following the KB link. I've seen this in other KBs linked to from the forum too (but I forget which!).
  12. donthateonme

    donthateonme New Member

    Messages:
    8
    Regarding Postfix

    Igor,

    Thank you.

    I can use Postfix -- could you provide with instructions to transfer the unprocessed queue to postfix after setting it as the default and installed MTA. I want to ensure I do this right as regards to Plesk and Parellels etc. Thanks!
  13. IgorG

    IgorG Parallels Team

    Messages:
    16,041
    Sorry, MU is not ready yet, therefore this article has been disabled.
  14. IgorG

    IgorG Parallels Team

    Messages:
    16,041
    KB article and MU#28 are available now.
  15. donthateonme

    donthateonme New Member

    Messages:
    8
    Igor please help

    IGOR,

    I have asked for help repeatedly on this. The internet is full of people who have had issues with Micro Updates breaking qmail. Even after switching to Postfix I cannot receive mail. It also doesn't solve the issue of my existing q needing to be processed.

    I am somewhat new to Plesk, you are all over these forums so I know you can assist me.

    My prior errors are noted. Switching to Postfix does not solve it for me as I cannot receive mail.

    Below are some of the key errors again.

    "Messages with bounces" "trouble injecting bounce message, will try later" "cannot read message from stdin" " cannot create temporary file - (13) Permission denied" qmail plesk 10.4.4

    If you want me to reinstall the package noted above can you give me detailed instructions. I don't want to break anything further.

    Finally, MU #28 seems to address a QMAIL issue, yet when I run mu, the update is not offered, if indeed this fixes the issue, can you please get it pushed out.

    Thank you.
  16. donthateonme

    donthateonme New Member

    Messages:
    8
    Exact Build

    IGOR, My exact build is:

    psa-10.4.4-cos5.build1013120126.11

    How do I get MU #28

    After running up, to get microupdates I remain on #27.

    product id="plesk" version="10.4.4" installed-at="20120404T155148"
    patch version="27" timestamp="" installed-at="20120424T004518"
  17. donthateonme

    donthateonme New Member

    Messages:
    8

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