10.4.4 upgrade: no message after pressing submit button

Discussion in 'Parallels Web Presence Builder' started by HarryBleckert, Dec 4, 2011.

  1. HarryBleckert

    HarryBleckert New Member

    Messages:
    28
    Since upgrading to Plesk Panel Linux version 10.4.4, there is no reaction after pressing the submit (send email) button anymore when using any form including default contact forms!!

    Mail is being send, but the screen does not indicate any activity, no message is being displayed!!!

    Please fix this with next microupgrade!
  2. custer

    custer Parallels Team

    Messages:
    291
    Hi HarryBleckert,

    Unfortunately, we were not able to reproduce this issue in our testing lab - can you provide more relevant information about the situation? Which version of Plesk you were upgrading from and what upgrade path you've followed? Thanks.
  3. HarryBleckert

    HarryBleckert New Member

    Messages:
    28
    problems with contact forms

    Hallo Custer,
    after so many updates, the problem ist still the same:

    Messages are being mailed, but none of the sites on our server generated with WPB shows a replay message or any activity after pressing the submit button!

    Also I found 2 other problems:

    1. the from - field in mail sent out defaults to www-data@hostname
    where hostname is the hostname of the hosting server!

    2. http error log showed these log lines:
    PHP Warning: require(../../data/.php): failed to open stream: No such file or directory in
    /var/www/vhosts/domain.com/httpdocs/modules/contact/send.php on line 7
    PHP Warning: require_once(Zend/Mail/Transport/Exception.php): failed to open stream: No such file or directory
    in /var/www/vhosts/domain.com/httpdocs/includes/Zend/Mail/Transport/Sendmail.php on line 136

    server & plesk version details:

    BS Linux 2.6.38.2-xxxx-std-ipv6-64 (Ubuntu)
    Panel-Version 10.4.4 Update #26
    Das System ist auf dem neuesten Stand, zuletzt überprüft am April 15, 2012 07:19 AM

    Regards
    Harry Bleckert
    Last edited: Apr 21, 2012
  4. HarryBleckert

    HarryBleckert New Member

    Messages:
    28
    Hallo custer,
    the problem is unchanged and now waiting more than 2 weeks for your reply!

    Could you at least post here ho to re-build Web Presence Bullder on Debian Linux Server?
    Maybe a clean build would resolve that problem!

    BTW: I host about 20 sites done with Web Presence Builder and they all have the same error.
    I installed Plesk 10.3 in September 2012 as a clean install from OVH

    Please reply!!!!!!!!!!!!!!!!!
  5. custer

    custer Parallels Team

    Messages:
    291
    Hi Harry,

    Can you please provide me with a couple of links to affected websites? We'll check them out ASAP.
  6. HarryBleckert

    HarryBleckert New Member

    Messages:
    28
  7. custer

    custer Parallels Team

    Messages:
    291
    Hi Harry,


    Please read my new PM. Thanks.
  8. Jorge Martà nez Ferrer

    Jorge Martà nez Ferrer New Member

    Messages:
    4
    Hi, we have same issues on Windows 2008 R2 with plesk 10.4.4. Is resolved this problem?

    Thank you
  9. HarryBleckert

    HarryBleckert New Member

    Messages:
    28
    Hola Jorge,
    Custer told me how to solve this problem.
    Please contsct him!
    Saludos
    Harry
  10. custer

    custer Parallels Team

    Messages:
    291
    Hi Jorge,

    The solution I provided to Harry was specific to Linux. It will not work for Windows -- moreover, it's very likely that your problem is caused by something different. I suggest you to contact support to resolve your issue.
  11. Jorge Martà nez Ferrer

    Jorge Martà nez Ferrer New Member

    Messages:
    4
    Zend mail problem

    Hi, i can´t resolve this issue, it seem to be a problem with zen mail script.

    The return afeter send mail request is:

    <br />
    <b>Warning</b>: require_once(Zend/Mail/Transport/Exception.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in <b>D:\WEBS\casaruralfuentedelarca.es\httpdocs\includes\Zend\Mail\Transport\Sendmail.php</b> on line <b>136</b><br />
    <br />
    <b>Fatal error</b>: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Zend/Mail/Transport/Exception.php' (include_path='D:\WEBS\casaruralfuentedelarca.es\httpdocs\includes') in <b>D:\WEBS\casaruralfuentedelarca.es\httpdocs\includes\Zend\Mail\Transport\Sendmail.php</b> on line <b>136</b><br />

    Thank you.
  12. custer

    custer Parallels Team

    Messages:
    291
    Hi Jorge,

    Please contact technical support with this issue. Thanks.
  13. tuomas136

    tuomas136 New Member

    Messages:
    7
    Hi,

    What is that Linux specific solution ?
    I'm having the same problem with Plesk 10.4.4 and Debian Squeeze.
    Issue can be reproduced in our test site http://testidomain.eu

  14. Egor Chernodarov

    Egor Chernodarov Parallels Team

    Messages:
    188
    Hi, the root cause of this issue - it's problem with mail sending on your server. But in 10.4.4 you see such exceptions instead right error messages. This bug for error handling was fixed in 11.0.
    As workaround you can place required php files from Zend FW library to see normal error messages and configure your MTA.


    All other issues from this thread are fixed in latest version. Please consider to upgrade. 10.4.4 is too old....

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