Keyboard not Work!

Discussion in 'Parallels Server 3.0 Public Beta' started by Homeuser, Jun 18, 2008.

  1. Homeuser

    Homeuser New Member

    Messages:
    25
    Keyboard not Work! I cannot use the keyboard, her go once and for it reacting to grope no longer in Parallels, only if I pull the original keyboard of Apple from the USB port and again put goes it in again only briefly.

    The keyboard does not go only then if one the Numlocktaste operated.
    This goes only if one VM again starts, but without Numlock.

    Thanks end best regards from Frankfurt Germany

    My System 10.5.3
    Paralleles Build 3.0.2150.92060
    Mac Pro Early 2008 2x2,8 Quad
    4x500 GB
    16 GB Ram
    Standard Apple Hardware
  2. sandro

    sandro Parallels Team

    Messages:
    215
    hi.

    Sorry with these issues. We need additional info with this problem. Could you please to create and send problem report (you can do this by specifying "Help->Create problem report" menu item). THen please post here sent problem report id.

    with best regards,
    Alexander
  3. sandro

    sandro Parallels Team

    Messages:
    215
    Also please try to see this topic. Maybe you have related issues.

    with best regards,
    Alexander
  4. Homeuser

    Homeuser New Member

    Messages:
    25
    The Report Message:

    Your problem report has been sent to the Parallels Support team with id #2518.

    Attached Files:

  5. cold00n

    cold00n New Member

    Messages:
    2
    Generate please problem report,when guest OS is started and keyboard in broken state;
    And , thank you for help.
  6. Homeuser

    Homeuser New Member

    Messages:
    25
    Hi the New Report... I am have Installed from DVD Keyboard Works no!
    And Parralles Log

    23:34:26.533 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:26.534 F /hid:331/ No scancodes defined for code 0x0
    23:34:26.677 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:26.677 F /hid:331/ No scancodes defined for code 0x0
    23:34:27.725 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:27.726 F /hid:331/ No scancodes defined for code 0x0
    23:34:27.829 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:27.829 F /hid:331/ No scancodes defined for code 0x0
    23:34:30.838 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:30.838 F /hid:331/ No scancodes defined for code 0x0
    23:34:30.950 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:30.950 F /hid:331/ No scancodes defined for code 0x0
    23:34:31.262 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:31.262 F /hid:331/ No scancodes defined for code 0x0
    23:34:31.398 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:31.398 F /hid:331/ No scancodes defined for code 0x0
    23:34:32.998 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 80
    23:34:32.998 F /hid:331/ No scancodes defined for code 0x0
    23:34:33.158 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 80
    23:34:33.158 F /hid:331/ No scancodes defined for code 0x0


    12:57:41.352 F /pvsHostInfo:331/ GetUsbDevices(): Unable to create a plugin (0xe00002be)
    12:57:41.352 F /pvsHostInfo:331/ GetUsbDevices(): Unable to create a plugin (0xe00002be)
    12:57:41.366 F /vm:1518/ Vm {2b2a073e-afb5-4ecc-b9f6-ad133a2c9561} processing command vmEvtHwChanged ....
    12:57:41.367 F /vm:1518/ vmEvtHwChanged() dev_type = 15, dev_state = 0, dev_path = fd520000
    12:57:41.367 F /vm:1518/ Vm {2b2a073e-afb5-4ecc-b9f6-ad133a2c9561} processed command vmEvtHwChanged with

    Problem Report
    Your problem report has been sent to the Parallels Support team with id #2522.

    Attached Files:

    Last edited: Jun 18, 2008
  7. sandro

    sandro Parallels Team

    Messages:
    215
    Whether you sent last report? If yes then please specify report id here.

    with best regards,
    Alexander
  8. Homeuser

    Homeuser New Member

    Messages:
    25
    Your problem report has been sent to the Parallels Support team with id #2522.
  9. Homeuser

    Homeuser New Member

    Messages:
    25
    Paralles Blanken is on a system with upgrade to 10.5.3 has been installed and were beginning to have problems with the keyboard there.
    The Beta was better then ran 2 2008er server as a DC with all services and as a member with Exchange 2007 and 2 test clients without problems.

    Sorry for my Englisch
  10. sandro

    sandro Parallels Team

    Messages:
    215
    About these messages - whether they show if you try to press any key on keyboard? In other words whether all keys on your keyboard not working or just some of them?

    with best regards,
    Alexander
  11. Homeuser

    Homeuser New Member

    Messages:
    25
    When I hit the keyboard again, it will no more.
    It will not work, the more I keyboard from the USB port, and insert again until I come from Parallels again from the window out, or I go down the VM.

    Regards Rudi
  12. Homeuser

    Homeuser New Member

    Messages:
    25
    You have Teamviewer? You cann lock my System...
  13. cold00n

    cold00n New Member

    Messages:
    2
    Your help is very important for us!
    Let's talk about some details;
    1.Is it problem reproduced only with Windows server 2008 guest OS type?
    2.Guest OS was installed with deutsch language and preferences?
    3.If i right understand: does not work not Mac-keyboard only?Mac-keyboard is working?

    Thank you so much!
    Last edited by a moderator: Jun 18, 2008
  14. Homeuser

    Homeuser New Member

    Messages:
    25
    Hi Sorry i am Use MSN you have MSN Messenger?
    No The Problem is by all Systems, XP, Vista, OXs Server and Win 2008
    The Mac Keyboard works fin under Mac no Works in Parallels
    Guest OS installed German.
    Last edited by a moderator: Jun 18, 2008
  15. sandro

    sandro Parallels Team

    Messages:
    215
    Could you please specify PS beta build version number where keyboard working properly?
  16. sandro

    sandro Parallels Team

    Messages:
    215
    Rudi.

    Could you please give us additional information about your keyboard - whether it's German Apple keyboard? If yes then could you try the following workaround: if it possible to get an English non Apple keyboard (PC 101) and try to use it.

    with best regards,
    Alexander
  17. Homeuser

    Homeuser New Member

    Messages:
    25
    Hi Alexander,
    my Keyboard is an Original Apple..
    Apple Keyboard:
    Sorry i am Have no PC USB Keyboard,

    Version: 0.69
    Bus-Strom (mA): 100
    Geschwindigkeit: Bis zu 1,5 MBit/s
    Hersteller: Apple, Inc
    Produkt-ID: 0x0221
    Hersteller-ID: 0x05ac (Apple Computer, Inc.)
  18. Homeuser

    Homeuser New Member

    Messages:
    25
    So I have now a PC USB keyboard and this is the issue.
    A second Apple keyboard was not.
    The PC keyboard is going..... what is it?
    Regards from Frankfurt
  19. sandro

    sandro Parallels Team

    Messages:
    215
    Sorry, not quite sure that right understood you. It's necessary to use PC keyboard instead of native Apple keyboard. So just turn off Apple keyboard and turn on PC. Then try how it'll be working.

    with best regards,
    Alexander
  20. Homeuser

    Homeuser New Member

    Messages:
    25
    I did attach the PC keyboard and this functioned perfectly in Parallels, the Keyborad of Apple not..

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