mailbox unavailable or not local

Discussion in 'Parallels Plesk Panel for Windows - 8.x and Older' started by marquis.soft, Feb 14, 2008.

  1. marquis.soft

    marquis.soft New Member


    I am hosting a domain where the mail server is with another host. I have set the MX record to their server name and I have the mail.<domain> A record set to their server IP. When I send email to an address on this domain from my gmail account the emails is succesfully received by the recipient. When I send and email to an address on this domain from an email address hosted on my server an undeliverable message is returned from MailEnable:

    550 Requested action not taken: mailbox unavailable or not local

    Any help would be much appreciated!

  2. Temka

    Temka Parallels Team


    Disable mail service on this domain. (domain . mail . disable)
  3. support-01

    support-01 New Member

    When trying to send email from accounts on domain to other accounts on the same domain, the following message appears:

    "unable to connect to smtp server localhost:25"

    Sending from itself to itself, we got this message:

    "unable to add recipient []: Invalid response code received from server"

    Also, when sending from gmail to we are receiving this bounced message:

    PERM_FAILURE: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable or not local (state 14).

    The account existed in the Plesk panel, though.

    We "disabled" and then "re-enabled" the mail service for the domain.

    We also tried restarting these services on Plesk, from Server > Services management:

    MailEnable List Connector
    MailEnable Mail Transfer Agent
    MailEnable POP Service
    MailEnable Postoffice Connector
    MailEnable SMTP Connector

    However, the message still appeared.

    On the server itself, we checked on MailEnable Administrator / Messaging Manager, and the service seemed to be running.

    We contacted Plesk and they let us know that bounce messages like "550 Requested Not Action: mailbox unavailable or is not local" indicate that the recipient specified in the RCPT command is not locally hosted on the server and relaying options prevent the message being forwarded to the recipient.

    They checked the domain name resolving and made sure it resolved correctly. They agreed that the mailbox existed correctly on the server.

    They determined that the Plesk database was not synchronized with the MailEnable settings.

    To resync it, they ran the following utility:
    C:\Program Files\SWsoft\Plesk\admin\bin>mchk --all --fix=all

    After that the messages were delivered succesfully.

    Please note, this command could remove all customizations (if any) in MailEnable, only the settings from Plesk CP exist after running the command.
  4. HimanshuP

    HimanshuP New Member


    This is Himanshu Kumar Pant from, I got "mailbox unavailable or not local" issue in my domains who are using Google apps, After long search I just disable mail server for this domain and this issue resolved. I hope this answer will help you to resolve same issues

    Himanshu Kumar Pant
    Reliable web hosting
  5. risager

    risager New Member

    Temka . ..

    You answer:
    Disable mail service on this domain. (domain . mail . disable)
    Was a success... but in 10.4.4 it is placed different: Home>Subscriptions>your_domain>mail>Change settings
    Thanks for advice!

Share This Page