Unable to connect to CMail Server from Plesk server

Discussion in 'Plesk Expand 2.3 Troubleshooting Issues' started by midadala@, Aug 5, 2008.

  1. midadala@

    midadala@ New Member

    Messages:
    5
    Hi,
    When i click on remote mail Button, Iam getting below error
    [Error #002] Unable to access the remote service: connecting to remote session failed. Contact your system administrator for support.

    The connection parameters in expand are fine. I have also verified the host names and all other dns settings and found that all are normal.

    What can cause this error? any idea



    Regards
    Murlee
  2. ideasmultiples

    ideasmultiples New Member

    Messages:
    165
    Your firewall are well configurated?
  3. Zer0eXe

    Zer0eXe New Member

    Messages:
    5
    If you still get this ->> Unable to access the remote service: connecting to remote session failed. Contact your system administrator for support.
    1.Check in "Administrator information" - Allow multiple sessions under administrator's login - check this to allow.
    OR
    2.if you trying to get from expand to plesk server(or from plesk server to Cmailer) and get white screen and in address tab "failure_redirect_url" - uncheck in the same panel "Prevent users from working with the control panel until interface screens are completely loaded" and save it suppose to solve it.

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