Upgrade fails because of MSI Installation error

Discussion in 'Parallels Plesk Panel 10.x for Windows Problems, Suggested Fixes, and How-To' started by MansurE, Apr 24, 2012.

  1. MansurE

    MansurE New Member

    Messages:
    12
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    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:
    Plesk 10.4.4 on Windows Web Server 2008 R2 (64bit)

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE:
    I try to install PHPMyAdmin which causes the Question to install also:
    Parallels Panel Management Components
    Parallels Web Presence Builder

    When I confirm the Question to proceed then I get the following Installerror...

    ACTUAL RESULT:
    installing Parallels Panel management...
    MSI: Error! Critical action 'Configuring Plesk web site...' has been failed:
    Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\websrvmng.exe" --configure-plesk-website failed with code 1.
    Output:
    Keyset does not exist (COM Error 80090016) at execute console command --configure-plesk-website
    Failed to install 'C:\dc399031ea8cf4c43869f57108bf4472\parallels\PANEL-WIN_10.4.4\dist-msi-Microsoft-2003-i386\panel-management.msi': Fatal error during installation. (Error code 1603)
    Error: Action sequence 'install: installing Parallels Panel management...' of package 'panel-management' has been failed with code 1603


    EXPECTED RESULT:
    I need to get the Plesk Update to be able to install other Components

    ANY ADDITIONAL INFORMATION:
    I tryed also to clear the Temp Folder, to restart the Server and to call the MSI Installer directly in CMD - where I get the same error.
    It seems that the MSI does not understand the -configure-plesk-website

    Does anybody have an suggestion?

    Regards,
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