www prefix not working for any domains

Discussion in 'Parallels Plesk Panel 10.x for Linux Problems, Suggested Fixes, and How-To' started by hereintokyo, Jan 10, 2012.

  1. hereintokyo

    hereintokyo New Member

    Messages:
    2
    I am running Plesk 10.3.1 on Media Temple, linux.

    The www prefix does not work for any of my domains. If I go to http://example.com, I can see my site, but if I go to www.example.com, it goes to the default site for the IP address.

    Ideally, I would like to use URL rewriting to redirect www.example.com to http://example.com

    According to this article, www is enabled by default on 10.3.1

    http://kb.parallels.com/en/9288

    But it is definitely not working.

    So far, I have tried:

    Adding www CNAME records to the DNS zone files

    Adding URL rewriting to htaccess or vhost.conf files

    All of the support I have seen on this issue seems to refer to earlier versions of Plesk that included domain administration.

    Any help would be appreciated.

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